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Reseller Hosting Demystified

The cPanel reseller hosting operating model operates by cutting cPanel-based hosting server(s) into predefined reseller hosting accounts, which are subsequently sold as individual reseller plans. Every single cPanel reseller website hosting plan is administered by the WebHost Manager (WHM) admin GUI. WebHost Manager is the location where the reseller creates the shared web hosting packages traded under his own brand. Here are the common procedures an ordinary cPanel site hosting reseller has to pass through:

1. Choose a billing/invoicing software platform

So as to accept payments from their customers, the resellers must acquire an invoicing system linked with the cPanel/WHM module. The most famous invoicing systems for cPanel and WHM are ModernBill, WHMCS, ClientExec and AWBS.

2. Open a merchant account

A merchant account for credit/debit card payments is required. Preferably issued by a bank (Bank of America, HSBC, Barclays, etc.) or some kind of an invoicing system (PayPal, WorldPay, 2CheckOut, etc.). Without the merchant account, the reseller could not accept any credit/debit card payments from his site hosting clients. This merchant account needs to be set up inside the preferred payment platform by the ardent reseller.

3. Create a domain name reseller account

If you will be offering domain name registration and transfer services to your clients, you have to establish a domain reseller account with a certain domain registrar and to link it inside the billing gateway.

4. Set up the shared web page hosting packages

The cPanel reseller web space hosting business operating model allows the reseller to sell shared web hosting packages exclusively. Using the WHM interface, the wholesale web page hosting supplies have to be cut into smaller accounts.

5. Choose the prices for the shared hosting plans

Now is the time for the reseller to select the prices for the offered shared web space hosting plans. While doing this, it's good to pay good heed to the circumstance that inside the billing software platform (which is distinct from cPanel and WHM, i.e. a third login place for the reseller so far and 2nd for the clients) the clients will be able to have a glimpse at their invoices (due or paid) and the earlier payments made, i.e. this is the Billing Manager for the excited cPanel web hosting clients as well. cPanel has approximately one hundred and fifty sections inside (the client needs to pick up promptly), but does not offer any Billing or Invoice Manager. Can you believe that?

6. Select the prices for the domains

The client interface offered by cPanel also does not support very essential domain name procedures, such as registrations, transfers, renewals, parking, DNS registrations, Domain Name System record changes, etc. So, this billing system is also providing a location for the eager cPanel website hosting clients where they can carry out some (albeit, not all) of the aforesaid key domain name administration and handling activities. So, now is the time for the reseller to select which Top-Level Domains (TLDs) will be marketed and to select their corresponding registration, transfer and renewal prices.

7. Add a technical support system

Another thing that is unavailable in the client interface offered by cPanel is a client support section (a trouble ticket platform). Based on the billing system the reseller has selected already, a customer support system is either available or not. If it is not included, the reseller has to find a customer support platform and to install it somewhere. Somehow the shared web space hosting clients should be aware of its availability.

8. Connect the order wizard with the web site

At last, now is the time for the reseller hosting website itself. There the shared web page hosting plans and domain names can be bought by the prospective customers. The entire site must perform in perfect harmony with the payment software. This means, within the web site, the order wizards and the order pages must be linked accurately.

Let's summarize the login places present with the cPanel-based hosting reseller solutions. There are minimum two and maximum four places to log in to, which can be very inconvenient for the resellers and chiefly for the customers.

For the reseller the login places are:

(1) cPanel (for the reseller website); (2) WHM; (3) the payment software; (4) the ticket platform (this is in case the billing software platform does not already comprise it - some do, others don't).

Login places for the eager cPanel webspace hosting customers:

(1) cPanel; (2) the payment platform; (3) ultimately the customer support platform.

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